You can find our Complaints Procedure here. It provides information about:
- Your right to complain to the Legal Ombudsman (LeO) – the independent body which can help you if you have complained to your lawyer and are not happy with their response;
- How to complain to the LeO; and
- Any time limits for making a complaint.
You can also search the decision date on the LeO’s website. The decision data on LeO’s website shows providers which received an ombudsman’s decision in the previous 12 months. In each case, the data shows whether LeO required the provider to give the consumer a remedy.